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Our goal in the Water Damage Restoration Group is to be the go-to company for numerous water damage-based situations for homeowners and building owners in the United States. No matter what goes on, or how bad the damage may be, you give us a call and we will send our best professionals to assist with your problems right away. We are here to minister to you and others who have made great investments in your home, and to make certain you receive the best quality of assistance possible when it comes to repairing water-based damage. We treat our customers seriously, and strive to create the best quality of service to clients like you.

Cary Water Damage Restoration Frequently Asked Questions and Answers


What is Water Damage Restoration?

Water damage restoration deals with water damage scenarios where first responders are sent to assess the scope of the scene, applying suitable fix actions based on the level of breakage. Water damage is based on three different categories ranging from 1 to 3, with Category 3 being the most severe. The Cary Water Damage Restoration Group understands all three categories of disrepair for both building owners and homeowners.

Some of the most garden variety water damage scenarios experienced by both homeowners and building owners fall into these categories:

● Storm and flooding damage
● Hurricanes and tropical storms
● Firefighting efforts
● Thunderstorms and tornadoes
● Toilets, sinks and bathtubs that are overflowing
● Basements that have flooded
● Leaking from appliances, such as plumbing, water heaters, etc.

What is a Water Restoration Company?

Water damage restoration companies are first responders to places that have been affected by sewage backup, fire and flooding, water damage, water removal and extraction, and other major events. Restoration companies work exclusively on cleaning up damages incurred and to reinforce the home and its contents from any further damage.


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Is Water Damage Covered by Homeowners Insurance?

Homeowners insurance may cover water damage, but it is contingent on how the harm occurred. While homeowners insurance doesn’t cover damages caused by non-existent maintenance, they may help cover damage if the leaking occurs to be accidental and sudden. Case examples are sudden leakage when water heater ruptures or a pipe bursts from an upstairs floor and saturates the ceiling below it.

Is a Broken Pipe Covered by Homeowners Insurance?

The broken pipe itself would not be restored but the water damage caused by the
broken pipe. Again, it is based on the scope of the damage when the water had begun leaking from the broken pipe.

Is a Water Leak Covered by Homeowners Insurance?

Home insurance policies cover plumbing leaks that are sudden and accidental. The spills that happen are usually abrupt juxtaposed with water that trickles from the pipes in the span of months or years. Roof leaks, plumbing issues, busted pipes, and faulty pump sumps could all qualify depending on the home policy.

How Much Does it Cost for Water Damage Restoration?

Tidying up water damage can cost between $2,700 on average, but in the most awful of cases can go as high as $7,500. Costs can even go higher than that depending on the origin of the water, how much water has flooded a space, and the scope of the damage from the water. While it is important to think about damage water has on parts like drywall and carpeting, it can easily worsen to:

Mold growth or mildew on soft and hard surfaces.
● Rotting and softening of organic materials such as wood.
● Smelly odors from mildew, mold and other bacteria.
● Fires caused by contact with electrical sources such as outlets.
● Stains from particles or minerals in the water seeping into materials that are porous such as stone or wood.
● Bacterial spreading or diseased water from sewers and other similar sources.

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Can you Save Dry Wet Wall?

Depending on the category of water damage the drywall has been exposed to, and the level of wetness, it may be likely to save it from reaching crucial damage. In cases like these, speed is absolutely essential to make certain the drywall is fixed. Although drywall are mostly sturdy, if it’s been exposed to water too long damage can happen.

To look for wetness, use either a non-penetrating moisture meter or use a screwdriver to poke holes while removing baseboards. If the drywall is soft, it usually indicates wetness. If the drywall is wet, you’ll need to check the interior of the wall by using a penetrating moisture meter or creating a sizable hole in order to look for moisture on the studs.

How Long Does it Take to Fix a Broken Water Pipe?

Water pipes can be repaired within 24 hours, as long as there are no further issues. Average repair time for water lines can range between 4 to 6 hours. Again, these are regular estimates as the extent of the damage would need to be determined before a more concrete amount of time can be given.

How Much Does it Cost to Repair a Flooded House?

Depending on how flooded the house is, at 9-12 inches repairs would cost around $18,930. If the flood moves above 18 inches, the estimate would be $26,285. These are regular estimates, as water damage restoration is based on several factors. They consist of the scope of the damage, water type, components affected and the scale of the area affected.
In addition, there are also other items of concern.

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Small area water damage from a roof that’s leaking can cost up to $100-$300 in order to patch it. If you utilize do-it-yourself materials, it can be between $30 to $50, and does not consider the cost of repainting ceilings and repairing the rooftop.

Basements that are flooded can cost from $500 to $10,000 or more. The cost varies due to water type, the size of the basement, and the depth of the water flood. It also utilize where the fixture is located in the house itself. Costs when it comes to cleaning up a broken washing machine, air conditioner, or water heater averages around $5,000.

Water damage may be taken care of by insurance; flood insurance covers damage caused by natural disasters. Homeowners insurance does not cover floods, but may cover damage by minor disasters, such a damaged water pipe spewing water or hailstorm.

What is Category 2 Water Damage?

Water damage that is incurred from sources that contain biological, chemical or physical imperfection. Usually known as Grey Water, Category 2 water damage can pose major health risks. Toilet bowls with urine (no feces), water discharge from dishwashers/washing machines, and failures of sump pumps are examples of Category two water losses. Please keep in mind that these are general cases, and that all cases are dependent on the environment in which the damage occurred.

What is Category 3 Water Damage?

Grossly unsanitary water, also basic as ‘black water’. This form of water damage contains hazardous biological agents including bacteria, pesticides and fungi. Water sources that are in this category are sewage, seawater, ground surface water, standing water, and rising water from rivers or streams. Category 2 water damage can escalate into Category 3 if the damage is not promptly handled.

What is Category 5 Water Damage?

As of publication, there is no Category 5 water damage.

How Long Does it Take Mold to Grow on Drywall?

The normal time required for mold colonies to spread would be 24-48 hours, which is the bare minimum amount of time required for responders to act. An examination would need to be made if the drywall needs to be replaced or repaired. This occurs with an on-site visit of the home or building, with a test following that.

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If the drywall looks moderately loose, it can be tightened to the studs in order to buy extra time. It will need to be screwed to the correct areas first before proceeding to the broken ones. Professionals can be contacted to replace the destroyed areas by cutting it out and replacing it. Remedial fix actions include repairing the source of the water damage, the application of seal and primer, or spray on alcohol or bleach on the affected areas.

What do You do When a Water Main Breaks?

Water main breaks usually occurs when pipes suffer external corrosion due to a bunch of factors. Depending on the weather outside of your home, they can get worse during the most inclement weather conditions. Cold weather can cause water main breaks due to either frost perforates five or six feet deep into the ground. It is also important to consider the snow cover, as snow serves as a form of insulation for the ground.

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Please bear in mind that regularly moldy materials would need to be removed by professionals as spores can spread through the entire home or building if they are not taken out properly.

While water holes occur during winter, it can also happen during hot dry summers where the earth is very dry, or during a very soggy summer. Water main breaks are ordinarily the most severe during winter months, since it is more strenuous to drain water due to frozen catch basins, along with street flooding and freezing affecting traffic. In the occurrence a water main breaks, please contact us for consultation.

Additional Remarks on Cary Water Damage

If you have any further questions in regards to water damage, or if you suspect that your house or building has experienced water damage for more than 24 hours, please give a call or submit a consultation form to the Water Damage Restoration Group so that we can look into your case.


Call Now: (919) 335-7556


Proudly Providing Water Damage Restoration Expertise to the Entire Cary Area